Powerful Features, Real Results
Every feature is built to help you engage visitors, collect leads, and provide instant support.
Live Conversation Support
Engage visitors the moment they land
Live Conversation Support
Engage visitors the moment they land
Your AI replies in seconds — not minutes. Visitors get help right away, and you never lose a lead to slow response times.
- Instant responses, no wait queues
- Smooth handoff to human agents
- Full conversation history kept
Knowledge Base Integration
Your AI learns from your own docs
Knowledge Base Integration
Your AI learns from your own docs
Upload PDFs, text files, and more. The AI reads them and answers visitor questions accurately — no scripting needed.
- Supports .txt, .pdf, and more
- No coding or prompting required
- Updates live as you add files
Chat Customization
Guide users to answers faster
Chat Customization
Guide users to answers faster
Set starter questions and helpdesk categories so visitors find what they need faster
- Add helpdesk question categories
- Set recommended starter questions
- Configure default AI responses
Vapi Voice Integration
Voice support without any hesitation of time
Vapi Voice Integration
Voice support without any hesitation of time
Learn more on Vapi.aiLet visitors call your vapi agent. Set up a dedicated Vapi or your own phone number for inbound calls.
- Voice button on the chat widget
- Dedicated Vapi phone number
- Works alongside chat, not instead of it
Universal Integration
One snippet. Any website.
Universal Integration
One snippet. Any website.
Paste a single script tag and the widget appears.
- Single script tag to install
- Works on any platform
Configurable Live Chat Hours
Human agents only when you're available
Configurable Live Chat Hours
Human agents only when you're available
Set the hours your team is online. Outside those hours, the AI handles everything
- Custom availability schedules
- AI auto-handles off-hours
- Escalation only during active times
Escalation Notifications
Know the moment a customer needs help
Escalation Notifications
Know the moment a customer needs help
When the AI can't resolve something and hands off to a human.
- Instant email or slack notification on escalation
- Full chat context in the alert
- Fires only during your set hours
HubSpot CRM Integration
Chat conversations become CRM data
HubSpot CRM Integration
Chat conversations become CRM data
Learn more on HubSpot.comConnect Niftact to HubSpot and every visitor conversation is synced directly to HubSpot.
- Real-time HubSpot sync
- Full transcript on the contact timeline
- Automatic lead capture
- No manual data entry needed
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